Performance Management Services

Great organizations do seven things well, and continuously improve all seven. Great organizations practice:

1. Great Leadership - How the organization sets and communicates direction and supports key communities
2. Strategic Planning - How the organization looks to the future
3. Customer Focus - How customers and their requirements are identified
4. Measurement Analysis, and Knowledge Management - How data are used in decision making and knowledge is shared across the organization
5. Workforce Focus - How the organization recruits and develops employees and encourages innovation and learning
6. Process Management - How day-to-day operations are managed and improved
7. Achieve Superior Results - What results are achieved

The best organizations in every sector have demonstrated that all seven parts of the system must be effectively integrated to optimize performance. It's not possible to achieve excellence by doing the easiest things and ignoring the rest. You may recognize these seven concepts as the Baldrige National Quality Program Criteria for Performance Excellence that Iowa state government agencies have used to examine their operations. Not only do these seven areas hold up today but they will continue to be areas that your agencies will always be working on.

The DOM-Performance Results Division has numerous services to enhance the effectiveness of your organization in these seven areas. Services include: